Privacy at a Glance
Secure Processing
Documents are processed securely and not stored after analysis
Minimal Data
We only collect what's necessary to provide our service
Your Control
You can request access, update, or deletion of your data at any time by contacting support
1. Information We Collect
Information You Provide
- Account Information: Name, email address, password when you create an account
- Payment Information: Billing details processed securely through our payment providers
- Documents: Files you upload for font analysis (processed and deleted immediately)
- Communications: Messages you send us through support channels
Information We Collect Automatically
- Usage Data: How you interact with our service, features used, time spent
- Device Information: Browser type, operating system, IP address
- Log Data: Server logs, error reports, performance metrics
- Analytics: Aggregated usage statistics to improve our service
2. How We Use Your Information
Primary Uses
- Provide font analysis services
- Process your uploaded documents
- Manage your account and subscription
- Send analysis results and notifications
- Provide customer support
Secondary Uses
- Improve our service and develop new features
- Analyze usage patterns (in aggregate)
- Prevent fraud and ensure security
- Comply with legal obligations
- Send important service updates
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
Service Providers
Trusted third parties who help us operate our service (hosting, payment processing, analytics)
Legal Requirements
When required by law, court order, or to protect our rights and safety
Business Transfers
In connection with a merger, acquisition, or sale of assets (with notice to users)
With Your Consent
When you explicitly agree to share information for specific purposes
4. Data Security
Security Measures
- Encryption: All data is encrypted in transit (TLS). At-rest encryption is managed by our cloud provider.
- Access Controls: Strict employee access controls and regular security training
- Infrastructure: Secure cloud infrastructure with regular security audits
- Monitoring: 24/7 security monitoring and incident response
- Compliance: We strive for GDPR compliance. We are not currently SOC 2 Type II certified.
Document Processing Security
Your uploaded documents receive special protection:
- Processed in isolated, secure environments
- Automatically deleted within minutes of analysis completion
- Never stored permanently or used for training
- Encrypted during the entire processing pipeline
5. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Uploaded Documents | Not stored after analysis | Privacy protection |
| Analysis Results | Until account deletion | Service functionality |
| Account Information | Until account deletion | Account management |
| Usage Logs | 90 days | Security and debugging |
| Support Communications | 3 years | Customer service |
6. Your Rights
You have the following rights regarding your personal information:
Access & Portability
- • Request a copy of your data
- • Export your analysis history
- • Download account information
Correction & Deletion
- • Update incorrect information
- • Delete your account and data
- • Request data correction
Control & Consent
- • Withdraw consent
- • Opt out of communications
- • Restrict processing
Complaints
- • File complaints with us
- • Contact data protection authorities
- • Seek legal remedies
How to Exercise Your Rights: Contact us at support@fontanalyzer.com or use the data controls in your account settings. We'll respond within 30 days.
8. International Transfers
FontAnalyzer operates globally. Your information may be transferred to and processed in countries other than your own, including the United States.
Transfer Safeguards
- Standard Contractual Clauses (SCCs) for EU data transfers
- Adequacy decisions where available
- Additional safeguards for sensitive data
- Regular compliance monitoring
9. Children's Privacy
Age Restriction: FontAnalyzer is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us immediately at support@fontanalyzer.com and we will delete it promptly.
10. Policy Changes
We may update this Privacy Policy from time to time. When we do:
- We'll post the updated policy on this page
- We'll update the "Last updated" date
- For significant changes, we'll notify you by email
- We'll provide a summary of key changes
Your continued use of FontAnalyzer after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Mailing Address
FontAnalyzer Inc.
123 Privacy Street
San Francisco, CA 94105
United States